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How to Delete Your Account
PermanentYou can permanently delete your account and all associated data directly from within the app at any time.
- 1Open DentistUP on your device
- 2Tap your profile icon in the top-right corner
- 3Go to Settings
- 4Scroll to the bottom and tap "Delete Account"
- 5Confirm deletion when prompted
⚠️ Account deletion is permanent and irreversible. All progress, credits, and data will be deleted immediately. Credits cannot be restored after deletion unless required by applicable law or the app store.
Frequently Asked Questions
How do I delete my account?+
Open DentistUP → tap your profile icon (top right) → Settings → scroll to the bottom → tap "Delete Account". This permanently deletes all your data including progress, credits, and activity. This action cannot be undone.
How do I reset my game progress without deleting my account?+
Open DentistUP → profile icon → Settings → "Reset Progress". This resets your XP, progress, and exam history while keeping your account and login intact.
I lost my progress after reinstalling. Can I recover it?+
If you had a registered account (Google, Apple, or email sign-in), your progress is saved to the cloud. Simply sign in with the same account. Guest accounts cannot be recovered after uninstalling — linking a sign-in method is strongly recommended.
How do I request a refund?+
Purchases are processed by Apple (App Store) or Google (Google Play). Apple users: visit reportaproblem.apple.com or contact Apple Support. Google Play users: open Google Play and navigate to your purchase history. See our Terms of Use for our voluntary refund policy.
I purchased credits but they did not appear. What do I do?+
Open DentistUP → profile icon → Settings → "Restore Purchases". If the issue persists, contact us at dr.socketscience@gmail.com with your order number.
How do I report an incorrect question?+
Inside any question screen, tap the "Report" button (flag icon). Describe the issue and submit. Our clinical team reviews all reports and updates the question bank regularly.
Can I use DentistUP offline?+
Some content may be available offline if cached. Features requiring real-time data, such as AI explanations, need an internet connection.
My question is not listed here.+
Email us at dr.socketscience@gmail.com. We respond within 48 hours on business days.