Dentisity Support

We're here to help. Find answers below or reach out directly — we respond within 48 hours.

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Contact Support

For account issues, billing questions, or anything not covered below.

dr.socketscience@gmail.com

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How to Delete Your Account

Permanent

You can permanently delete your account and all associated data directly from within the app at any time.

1Open Dentisity on your device
2Tap your profile icon in the top-right corner
3Go to Settings
4Scroll to the bottom and tap "Delete Account"
5Confirm deletion when prompted

⚠️ Account deletion is permanent and irreversible. All progress, currencies, clinic data, and messages will be deleted immediately. If you prefer to keep your account but reset your progress, use Settings → Reset Progress instead.

Frequently Asked Questions

How do I delete my account?+

Open Dentisity → tap your profile icon (top right) → Settings → scroll to the bottom → tap "Delete Account". This permanently deletes all your data including progress, coins, gems, and messages. This action cannot be undone.

How do I reset my game progress without deleting my account?+

Open Dentisity → profile icon → Settings → "Reset Progress". This resets your XP, clinic level, currencies, and exam history while keeping your account and login intact.

I lost my progress after reinstalling the app. Can I recover it?+

If you had a registered account (Google, Apple, or email sign-in), your progress is saved to the cloud. Simply sign in with the same account and your data will be restored. Guest accounts cannot be recovered after uninstalling.

How do I cancel my Dentisity Pro subscription?+

Subscriptions are managed by Apple or Google — not inside the app. To cancel: on iPhone, go to Settings → your name → Subscriptions → Dentisity → Cancel. On Android, open Google Play → profile icon → Payments & subscriptions → Subscriptions → Dentisity → Cancel.

I was charged for Dentisity Pro but I don't see the benefits. What do I do?+

Open Dentisity → profile icon → Settings → "Restore Purchases". If the issue persists, contact us at dr.socketscience@gmail.com with your order number and we'll resolve it promptly.

How do I report an incorrect exam question?+

Inside any question screen, tap the "Report" button (flag icon, top right). Describe the issue and submit. Our clinical team reviews all reports and updates the question bank regularly.

How do Arena duel tickets work?+

Free users receive 3 duel tickets per day. Dentisity Pro subscribers receive 5. Tickets reset daily at midnight (your local time). Tickets are consumed when a duel begins, whether or not it is completed.

Can I use Dentisity offline?+

Some features (Academy question review) may be partially available offline if content is cached. Arena duels, Freelance cases, and social features require an internet connection.

How do I opt out of personalized ads?+

On iPhone: Settings → Privacy & Security → Apple Advertising → turn off Personalized Ads. On Android: Settings → Google → Ads → Opt out of Ads Personalization. Dentisity Pro subscribers see significantly fewer ads.

My question isn't listed here. How do I contact support?+

Email us at dr.socketscience@gmail.com — we respond within 48 hours on business days.